Welcome to Hands On Labor (“Company,” “we,” “us,” or “our”). By accessing our website at handsonlabor.com or using any of our staffing services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing this website, submitting a staffing request, submitting a worker application, or otherwise engaging with Hands On Labor, you agree to be bound by these Terms of Service, all applicable laws and regulations, and our Privacy Policy. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.

2. Description of Services

Hands On Labor is a temporary staffing agency operating in San Diego County, California. We provide the following services:

Temporary labor staffing for entertainment & events, construction, warehouse & gear handling, and general labor industries
Same-day and emergency crew deployment
Worker recruitment, screening, and placement
Payroll management and workers’ compensation coverage for placed workers
Online tools for timesheet management, scheduling, and staffing coordination accessible to authorized clients

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

3. Client Responsibilities

As a client engaging Hands On Labor for staffing services, you agree to:

Provide accurate and complete information when submitting staffing requests, including the nature of work, required skills, location, dates, and any special safety requirements
Maintain a safe worksite that complies with all applicable federal, state, and local safety regulations, including OSHA standards
Supervise and direct placed workers in the performance of their duties
Promptly report any workplace injuries, incidents, or safety violations to Hands On Labor
Not solicit or directly hire any worker placed by Hands On Labor for a period of 90 days following the conclusion of their assignment without prior written consent and payment of any applicable conversion fees
Pay all invoices in accordance with agreed payment terms
Comply with all applicable employment laws and regulations as they relate to the direction and supervision of temporary workers

4. Worker Responsibilities

Workers who apply for and accept positions through Hands On Labor agree to:

Provide accurate and truthful information in their application, including work history, skills, certifications, and contact information
Report to assigned job sites on time and in appropriate attire and condition to perform the assigned work
Follow all site-specific safety rules and comply with direction from the client’s supervisors
Accurately record and submit time worked through Hands On Labor’s designated timesheet system
Timely confirm attendance for all assigned shifts between receipt of the 24-hour confirmation request and no later than six (6) hours prior to the scheduled shift start time (via the voluntary worker portal, voluntary text response, dedicated phone dispatch line, or in person on-site)
Notify Hands On Labor promptly if they are unable to fulfill a scheduled shift
Refrain from engaging in any conduct that is unsafe, unprofessional, or that violates the client’s workplace policies
Maintain the confidentiality of any proprietary information encountered during an assignment

Shift Confirmation and California Labor Code Compliance

5.1 Purpose and California Labor Code § 2802 Compliance

In accordance with California Labor Code Section 2802, Hands On Labor reimburses employees for all necessary business expenses incurred in the direct consequence of their job duties. Hands On Labor does not require any employee or placed worker to own a cell phone, maintain a personal data or text messaging plan, or utilize a personal device for any employment purposes, shift notifications, or shift confirmations.

5.2 Mandatory Free Alternative Confirmation Methods Provided On-Site

To ensure that shift coordination does not impose any financial cost or expense on employees, Hands On Labor provides multiple fully functional, cost-free alternative methods to review schedules and confirm shifts during regular operational hours:

On-Site Computer / Web Portal: Employees may access, review, and confirm schedules on the official company web portal using any company-provided workstation, terminal, or tablet located at the worksite or dispatch facility.
Dedicated Dispatch Telephone Line: Employees may review schedules and confirm shifts by calling the company’s dedicated scheduling line at (619) 814-5576 from any landline phone or on-site company phone.
In-Person Supervisor Confirmation: Employees may verbally confirm their upcoming schedule and log their confirmation on a physical, paper-based schedule sign-off sheet with an on-site manager or supervisor.

5.3 Strictly Voluntary Use of Personal Devices for Convenience Only

For the employee’s sole convenience, Hands On Labor permits employees to use their personal mobile devices to receive text message notifications or log in to the company portal to view and confirm shifts:

Entirely Optional: The use of personal mobile devices to reply to or confirm shifts is completely voluntary. Employees are free to utilize the on-site, company-funded methods outlined in Section 5.2 at any time.
No Reimbursement or Provision of Equipment: Because the company provides comprehensive, free, on-site alternatives, utilizing a personal phone is a matter of personal choice and convenience rather than an employer requirement. Consequently, the company will not provide company-issued cell phones, nor will it subsidize, pay for, or reimburse employees for any portion of their personal mobile device bills, data, or text messaging plans.
No Retaliation / Right to Opt-Out: Employees may opt out of receiving text alerts or using their personal phones for shift management at any time without penalty, negative performance review, or impact on their employment status.

5.4 Employee Acknowledgment and Opt-In

By accessing our digital services, submitting an application, or opting in to electronic notifications, the employee or worker acknowledges that they have read this policy and understand that they are not required to use a personal cell phone for any work purposes. The employee certifies that any use of a personal mobile device to view or confirm shifts is done purely out of personal convenience, and that they are aware of the free alternative communication options provided by the company.

5.5 Automated Shift Confirmation Window (24-Hour Notice) and 6-Hour Pre-Shift Cutoff / Auto-Drop Policy

To maintain reliable staffing for client operations and prevent last-minute no-shows, Hands On Labor implements an automated shift confirmation protocol:

24-Hour Automated Notification: Approximately twenty-four (24) hours prior to the scheduled start time of each shift, the scheduling system automatically issues a shift confirmation request. Workers subscribed to electronic alerts receive this notice via email, text message (SMS), and/or mobile portal notification. Workers not using personal devices may view upcoming shift confirmation requests via the free on-site computer terminal, by calling dispatch at (619) 814-5576, or by checking the on-site dispatch schedule.
Confirmation Window & Mandatory 6-Hour Cutoff: Workers must respond and confirm their attendance at any time between receipt of the 24-hour notice and no later than six (6) hours prior to the scheduled shift start time. Confirmation may be completed via the one-click magic link, worker portal, dispatch phone line, or in-person supervisor check-in.
Automatic Shift Drop for Non-Confirmation: If an assigned worker has not confirmed their attendance by the six (6) hour cutoff deadline prior to shift start, the system will automatically drop the worker from the shift and reassign the position to “Up For Grabs” to allow immediate dispatch and backfill by eligible replacement workers. Exception: If a worker is assigned to a shift less than twenty-four (24) hours prior to the scheduled shift start time, this automatic drop rule is waived to accommodate short-notice staffing assignments and emergency fill-ins.
Notification of Auto-Drop: A worker who is automatically dropped due to non-confirmation will be notified of the cancellation via their designated contact method, and the shift vacancy will be made available to other qualified personnel.

6. Fees and Payment Terms

Pricing for staffing services is provided on a per-request basis and agreed upon prior to deployment. Unless otherwise specified in writing:

Invoices are issued weekly or upon completion of an engagement, as agreed
Payment is due within the terms specified on each invoice (typically net-15 or net-30 for established clients)
Late payments may be subject to a finance charge of 1.5% per month on the outstanding balance
Clients are responsible for any collection costs, including reasonable attorneys’ fees, incurred in collecting overdue amounts
Hands On Labor reserves the right to suspend or terminate services for accounts with past-due balances

Minimum billing periods and cancellation fees may apply for emergency or same-day deployments. Details will be communicated at the time of booking.

7. Use of Our Website

Permission is granted to temporarily access our website for personal or business use in accordance with these Terms. You may not:

Use the site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to any portion of our website or related systems
Transmit any harmful, offensive, or disruptive content
Reproduce, duplicate, or sell any portion of our site content without written consent

This license automatically terminates if you violate any of these restrictions and may be terminated by Hands On Labor at any time.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hands On Labor or its content suppliers and is protected by applicable intellectual property laws. The compilation of all content on this site is the exclusive property of Hands On Labor. Unauthorized use of any content may violate copyright, trademark, and other laws.

9. Disclaimer of Warranties

The materials on Hands On Labor's website and the staffing services we provide are provided “as is.” Hands On Labor makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation:

Implied warranties of merchantability or fitness for a particular purpose
Any warranty that our website will operate without interruption, error, or virus-free
Any guarantee of specific staffing outcomes, worker performance levels, or placement timelines beyond what is stated at the time of booking

Hands On Labor does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of materials on its website or otherwise relating to such materials or any sites linked to this site.

10. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Hands On Labor, its officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or in connection with your use of our services or website.

Hands On Labor’s total liability to any client for all claims arising from a single staffing engagement shall not exceed the total fees paid by that client for that specific engagement.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Hands On Labor and its officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of our services in a manner not authorized or contemplated by these Terms; (c) any negligence, willful misconduct, or violation of applicable law by you or persons under your direction at any worksite where Hands On Labor personnel are placed.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising under these Terms shall first be subject to good-faith negotiation. If unresolved after 30 days, disputes shall be resolved through binding arbitration in San Diego County, California under the rules of the American Arbitration Association. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

You agree that any claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class action.

13. Termination

Hands On Labor may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason whatsoever, including if you breach these Terms. Upon termination, your right to use the service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Changes to Terms

Hands On Labor reserves the right to revise these Terms at any time without notice. By using this website and our services, you are agreeing to be bound by the then-current version of these Terms. Material changes will be indicated by the “Last Updated” date at the top of this page. We encourage you to periodically review this page to stay informed of any updates.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Hands On Labor

1244 Knoxville St, San Diego, CA 92110

Phone: 619-814-5576

Email: [email protected]

Office Hours: Monday–Friday, 9AM–5PM Pacific

These Terms govern your use of our website and general service expectations. For formal client service agreements or worker contracts, please contact our office directly. Specific engagement terms may supersede these general Terms where there is a written agreement in place.

Terms of Service: Hands On Labor Staffing Agency Policies